Sony temporarily paused sales of its Xperia 1 VII in Europe after reports of random reboots, unexpected shutdowns, and some devices failing to power on. This move came about a month ago when the company also announced a replacement program for affected users.
Cause of the Problem
Following an internal investigation, Sony confirmed that the issue was caused by a faulty circuit board in certain Xperia 1 VII units. To address this, the company immediately launched a free replacement program and ensured customers with problematic devices could exchange them without additional cost.
Sony’s Corrective Action
To restore confidence, Sony stated that it has modified its manufacturing process to eliminate the possibility of future units facing the same problem. The company also took a proactive approach by contacting buyers who purchased their devices directly from Sony’s official channels.
Return to Market
After resolving the issue, Sony officially confirmed that the Xperia 1 VII will return to European markets from August 25, 2025. This relaunch ensures that only the updated, fault-free units will be available for customers.
What It Means for Users
Sony’s quick response to the issue demonstrates its commitment to product quality and customer satisfaction. With the Xperia 1 VII back on shelves, European customers can once again purchase the brand’s flagship device with confidence in its reliability and performance.